Do you find it difficult to:

- Negotiate a pay rise?

- Discuss relationship problems with your partner?

- Ask an awkward favour?

- Confront a neighbour or friend?

Much as we try and avoid them, difficult conversations are part of life. And we often handle them badly. This ground-breaking book will give you the know-how to tackle even the most challenging conversations:

- Know when to speak - and when to listen

- Stop laying blame and start being positive

- The role of feelings: yours and theirs

- Say what you mean - don't make others guess

- Understand what's not being said as well as what is

- Transform a battle into a learning conversation

Follow this practical step-by-step method and your conversations will be transformed into productive, problem-solving experiences.