Do you find it difficult to:
- Negotiate a pay rise?
- Discuss relationship problems with your partner?
- Ask an awkward favour?
- Confront a neighbour or friend?
Much as we try and avoid them, difficult conversations are part of life. And we often handle them badly. This ground-breaking book will give you the know-how to tackle even the most challenging conversations:
- Know when to speak - and when to listen
- Stop laying blame and start being positive
- The role of feelings: yours and theirs
- Say what you mean - don't make others guess
- Understand what's not being said as well as what is
- Transform a battle into a learning conversation
Follow this practical step-by-step method and your conversations will be transformed into productive, problem-solving experiences.
Do you find it difficult to:
- Negotiate a pay rise?
- Discuss relationship problems with your partner?
- Ask an awkward favour?
- Confront a neighbour or friend?
Much as we try and avoid them, difficult conversations are part of life. And we often handle them badly. This ground-breaking book will give you the know-how to tackle even the most challenging conversations:
- Know when to speak - and when to listen
- Stop laying blame and start being positive
- The role of feelings: yours and theirs
- Say what you mean - don't make others guess
- Understand what's not being said as well as what is
- Transform a battle into a learning conversation
Follow this practical step-by-step method and your conversations will be transformed into productive, problem-solving experiences.
Do you find it difficult to:
- Negotiate a pay rise?
- Discuss relationship problems with your partner?
- Ask an awkward favour?
- Confront a neighbour or friend?
Much as we try and avoid them, difficult conversations are part of life. And we often handle them badly. This ground-breaking book will give you the know-how to tackle even the most challenging conversations:
- Know when to speak - and when to listen
- Stop laying blame and start being positive
- The role of feelings: yours and theirs
- Say what you mean - don't make others guess
- Understand what's not being said as well as what is
- Transform a battle into a learning conversation
Follow this practical step-by-step method and your conversations will be transformed into productive, problem-solving experiences.